Terms and Conditions
Welcome to CASINO. By accessing or using our website, services, and games (collectively, the "Services"), you agree to be bound by these Terms and Conditions ("Terms"). Please read them carefully before using the Services. These Terms constitute a legally binding agreement between you and CASINO.
If you do not agree with any part of these Terms, you must not use or continue to use the Services. These Terms are effective from 1st January 2024 and supersede all prior agreements.
1. Definitions
- "Account" refers to the personal account opened by an individual user on the CASINO Website.
- "CASINO," "We," "Us," "Our" refers to the operator of this website.
- "Player," "You," "Your" refers to any individual who creates an Account and uses the Services.
- "Services" refers to all gaming products, features, content, applications, and services provided by CASINO.
- "Website" refers to the internet site operated by CASINO, including all subdomains and related sites.
2. Eligibility
To register an Account and use the Services, you must:
- Be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher.
- Reside in a jurisdiction where online gambling is legal and not prohibited by local laws.
- Not be an employee or immediate family member of an employee of CASINO.
- Be legally capable of entering into binding contracts.
It is your sole responsibility to ensure that you comply with all applicable laws and regulations regarding online gambling in your jurisdiction. CASINO does not accept players from certain restricted territories, which may be updated from time to time.
3. Account Registration
To use the Services, you must register a personal Account. You agree to:
- Provide accurate, complete, and up-to-date information during registration and continuously maintain its accuracy.
- Create only one Account. Multiple accounts are strictly prohibited and may result in the suspension of all associated accounts and forfeiture of funds.
- Keep your username and password secure and confidential. You are solely responsible for all activities that occur under your Account.
- Notify CASINO immediately of any unauthorised use of your Account or any other security breach.
CASINO reserves the right to refuse account registration or close an existing Account at its sole discretion, without prior notice or explanation.
4. Deposits and Withdrawals
4.1. Deposits
- You may deposit funds into your Account using approved payment methods available on the Website.
- Minimum and maximum deposit limits apply and are displayed on the Website.
- All deposits must be made from a payment method registered in your own name.
- Deposited funds must be wagered a minimum number of times (as specified in our Bonus Terms or general policy) before they can be withdrawn.
4.2. Withdrawals
- Withdrawals are processed using approved payment methods, typically the same method used for depositing, where possible.
- Minimum and maximum withdrawal limits apply and are displayed on the Website.
- All withdrawal requests are subject to internal review and verification procedures (KYC).
- CASINO aims to process withdrawals promptly but makes no guarantees regarding specific timeframes.
4.3. Anti-Money Laundering (AML) & Know Your Customer (KYC)
CASINO is committed to preventing money laundering and complying with AML regulations. We may require you to provide documentation to verify your identity, address, and source of funds at any time. Failure to provide satisfactory documentation may result in the suspension of your Account and/or forfeiture of funds.
5. Bonuses and Promotions
CASINO may offer various bonuses and promotions to its Players. These offers are subject to specific terms and conditions ("Bonus Terms") which will be published in conjunction with the promotion. By accepting any bonus, you agree to these Bonus Terms in addition to the general Terms and Conditions.
Common Bonus Terms include wagering requirements, game restrictions, maximum bet limits, and withdrawal limits. CASINO reserves the right to amend or withdraw any bonus offer at any time.
6. Prohibited Conduct
You agree not to:
- Engage in any form of fraud, collusion, money laundering, or other illegal activities.
- Use any artificial intelligence, bots, or other automated systems to play games.
- Attempt to manipulate the outcome of any game or exploit any software bug or vulnerability.
- Register multiple Accounts or use another person's Account.
- Harass, abuse, or use offensive language towards CASINO staff or other players.
- Upload any malicious software, viruses, or harmful content to the Website.
Any breach of this section may result in immediate Account termination, forfeiture of funds, and legal action.
7. Responsible Gaming
CASINO is committed to supporting responsible gaming. We provide tools and resources to help you manage your gambling behaviour, including:
- Deposit limits
- Loss limits
- Wagering limits
- Session limits
- Self-exclusion options
If you feel that your gambling is becoming a problem, please utilise these tools or seek assistance from professional organisations. More information can be found on our Responsible Gaming page.
8. Intellectual Property
All content on the CASINO Website, including text, graphics, logos, images, software, and games, is the property of CASINO or its licensors and is protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any content on the Website without our express written permission.
9. Limitation of Liability
To the maximum extent permitted by law, CASINO shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
- Your access to or use of, or inability to access or use, the Services.
- Any conduct or content of any third party on the Services.
- Any content obtained from the Services.
- Unauthorised access, use, or alteration of your transmissions or content.
In no event shall CASINO's total liability to you for all damages, losses, and causes of action exceed the amount you have paid to CASINO in the last six (6) months prior to the claim arising.
10. Indemnification
You agree to indemnify and hold harmless CASINO, its affiliates, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of the Services, or your breach of these Terms.
11. Complaints and Disputes
If you have any complaints or wish to raise a dispute regarding the Services, please contact our Customer Support team immediately. We will endeavour to resolve your issue promptly and fairly. All complaints will be handled in accordance with our internal complaints procedure.
If you are not satisfied with the resolution provided by CASINO, you may have the option to refer the dispute to an independent alternative dispute resolution (ADR) entity, if applicable in your jurisdiction.
12. Amendments to Terms
CASINO reserves the right to amend, modify, or update these Terms and Conditions at any time, at its sole discretion. We will notify you of any significant changes by posting the revised Terms on the Website and/or by email. Your continued use of the Services after such amendments constitutes your acceptance of the revised Terms.
13. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction where CASINO is licensed to operate.
You irrevocably agree that the courts of the jurisdiction where CASINO is licensed to operate shall have exclusive jurisdiction to resolve any dispute or claim arising out of or in connection with these Terms or their subject matter or formation.
14. Contact Information
If you have any questions about these Terms and Conditions, please contact our Customer Support team via:
- Email: [email protected]
- Live Chat: Available on our Website
