Responsible Gambling
Our Commitment to Responsible Gambling
At CASINO, we believe that online gaming should always be a source of entertainment, excitement, and enjoyment. We are committed to fostering a safe and responsible environment for all our players. While the majority of our customers gamble responsibly, we recognise that for a small percentage, gambling can become a problem. This page outlines our comprehensive approach to responsible gambling, providing you with the tools, information, and support needed to maintain control and play within your limits.
CASINO is dedicated to promoting responsible gaming practices and offers a range of features to help you manage your activity effectively.
Understanding Responsible Play
Responsible gambling means staying in control of your spending and time, and ensuring that gambling remains a fun, recreational activity rather than a necessity or a way to make money. It's about making informed choices and being aware of the risks involved. Here are some key principles for responsible play:
- Gamble for Entertainment, Not Income: View gambling as a form of leisure, not a solution to financial problems.
- Set a Budget: Only gamble with money you can afford to lose and never chase losses.
- Manage Your Time: Be mindful of the time you spend gambling.
- Balance Gambling with Other Activities: Ensure gambling doesn't interfere with your work, family, or social life.
- Never Gamble Under the Influence: Avoid gambling when stressed, upset, or under the influence of alcohol or drugs.
Recognising Problem Gambling
It's important to be honest with yourself about your gambling habits. If you're concerned about your behaviour or that of someone you know, asking yourself the following questions can be a helpful first step:
- Do you gamble more than you can afford to lose?
- Do you need to gamble with increasing amounts of money to get the same feeling of excitement?
- Have you tried to control, cut back, or stop gambling without success?
- Are you restless or irritable when trying to cut down or stop gambling?
- Do you gamble to escape from problems or to relieve feelings of helplessness, guilt, anxiety, or depression?
- Have you lied to family members, friends, or others to conceal the extent of your gambling?
- Have you jeopardised or lost a significant relationship, job, or educational or career opportunity because of gambling?
- Do you rely on others to provide money to relieve a desperate financial situation caused by gambling?
If you answered 'yes' to several of these questions, you may be experiencing problem gambling. We strongly encourage you to seek assistance.
Tools for Responsible Gambling at CASINO
CASINO provides several proactive tools to empower you to manage your gambling activities responsibly. These features are easily accessible within your account settings:
- Deposit Limits: Set daily, weekly, or monthly limits on the amount of money you can deposit into your CASINO account. Once set, you cannot exceed this limit until the period resets.
- Loss Limits: Define the maximum amount you're willing to lose over a specific period (e.g., daily, weekly, monthly). If your losses reach this limit, you will be prevented from placing further bets until the period resets.
- Session Limits / Reality Checks: Control how long you play. You can set up reality checks that provide periodic notifications of your session duration, allowing you to take breaks or end your play.
- Self-Exclusion: If you feel you need a complete break from gambling, our self-exclusion option allows you to voluntarily exclude yourself from CASINO for a specified period (e.g., 6 months, 1 year, 5 years, or permanently). During this time, you will not be able to log in or deposit.
- Account Closure: You have the option to close your account at any time. If you wish to close your account permanently due to gambling concerns, please contact our support team.
To access and set up any of these responsible gambling tools, please log into your CASINO account and navigate to the 'Responsible Gaming' or 'My Account' section, or contact our dedicated Customer Support team for assistance.
Preventing Underage Gambling
CASINO strictly prohibits anyone under the age of 18 from registering an account or participating in any gambling activities. We employ robust age verification procedures to ensure that only eligible individuals can access our services. We strongly advise parents and guardians to:
- Keep your CASINO login details confidential and secure.
- Install filtering software (e.g., Net Nanny, CyberPatrol) to block access to gambling websites.
- Educate your children about the potential harms of underage gambling.
- Supervise their online activities, especially on shared devices.
Seeking Professional Help
If you or someone you know is struggling with problem gambling, please remember that you are not alone, and help is available. There are numerous organisations dedicated to providing confidential support and guidance:
- Gambling Help Online: A national online support and information service for people affected by gambling. Visit www.gamblinghelponline.org.au or call 1800 858 858.
- Gamblers Anonymous Australia: Offers support groups for individuals struggling with problem gambling. Visit gaaustralia.org.au.
- Lifeline: Provides crisis support and suicide prevention services. Call 13 11 14.
- Beyond Blue: Offers support for anxiety, depression, and suicide prevention. Visit www.beyondblue.org.au or call 1300 22 4636.
Please do not hesitate to reach out to these organisations for professional, confidential, and free advice.
Our Pledge to You
CASINO is committed to maintaining a secure, fair, and most importantly, responsible gambling environment. We continuously review our practices to ensure we meet the highest standards of player protection. Our Customer Support team is trained to assist you with any responsible gambling queries and to guide you to the appropriate resources. Your well-being is our top priority, and we encourage all our players to gamble responsibly and enjoy the entertainment CASINO has to offer within safe limits.
